Terms and Conditions
These Terms and Conditions apply to the purchase and use of Immersive Gamebox Game Pass products, including the 1-Month Unlimited Play Pass, and 3-Month Unlimited Play Pass.1. Pass Validity
Game Passes are valid for the duration stated at the time of purchase, for the selected venue only.- 1-Month Unlimited Play Pass: Valid for one calendar month from the purchase date.
- 3-Month Unlimited Play Pass: Valid for three calendar months from the purchase date.
The pass validity period begins on the date of purchase and expires automatically at the end of the applicable period. Unused time cannot be extended, paused, or transferred.
2. Booking Access
Each Game Pass allows guests to make reservations for Immersive Gamebox experiences during the pass validity period. Each booking allows up to six (6) players in one Gamebox. Pass holders must reserve sessions through the official booking system using their unique pass code. All bookings are subject to availability. Game-pass holders may book and play any game that is on general sale. New games may launch with an early-access period during which they are available only as a separate paid booking and are not included in the game-pass. Once a game moves to general sale, it becomes available to game-pass holders at no additional charge. Immersive Gamebox will confirm whether a new game is included in the game-pass at the point it is announced.3. Capacity Limits
To maintain availability for all guests:- Only one Game Pass booking per hour per venue may be available.
- Once that allocation is booked, additional pass bookings may not be made for that hour, even if other Gameboxes remain available.
- This restriction applies to all Game Pass types.
4. Game Session Duration
Game duration availability varies by pass type and by venue.- 1-Month Unlimited Play Pass: Access to 30 or 60 minute games.
- 3-Month Unlimited Play Pass: 30, 60, 90, or 120 minute games available Monday through Friday. 30 or 60 minute games available Saturday and Sunday
Session availability may vary depending on venue operations and game selection.
5. Booking Days and Blackout Dates
Both Passes- Valid seven (7) days per week.
Availability Specific to Venue Location (UK)
From December 5 through January 3, Game Pass redemptions are not available at specified locations on the days and at the times shown below. Times are local to each venue and apply to session start times. All other venues remain open to pass bookings.
Manchester Arndale: Saturdays and Sundays from 5 December to 3 January, 12:00–19:00. Monday to Friday from 21 December to 1 January, 11:00–19:00.
Lakeside Essex: Monday to Friday from 21 December to 1 January, 14:00–16:00.
London Shoreditch: Monday to Friday from 1 to 18 December, 14:00–19:00.
London Southbank: Monday to Friday from 1 to 18 December, 14:00–19:00.
6. Discounts and Additional Benefits
The 3-Month Unlimited Play Pass includes:- 20 percent discount on food and beverage purchases when visiting
- 20 percent discount on birthday party bookings (excluding food)
- Discounts cannot be combined with other promotions unless otherwise stated.
7. Identification Requirements
Guests may be required to present valid identification upon arrival to verify pass ownership. This policy is in place to prevent pass sharing. Immersive Gamebox reserves the right to deny entry if pass ownership cannot be verified.8. Non-Transferability
Game Passes are:- Non-transferable
- Non-refundable
- Not redeemable for cash
- Passes may not be resold, shared, or used for commercial purposes.