FREQUENTLY ASKED QUESTIONS
Standard tickets can be refunded up to 48 hours in advance of the booking time. You can do this yourself via the manage my booking button on your confirmation email. For cancellations of bookings less than 48 hours away, you will not be entitled to a refund or any compensation. For tickets purchased within the 48 hour period (same day) are not entitled to reschedule, refund or any compensation should you wish to cancel your booking. We cannot issue refunds for non-arrivals.
Yes, we are happy for you to move or cancel your booking up to 48 hours in advance of your arrival time. To do this, simply hit the 'Manage My Booking' link found in your order confirmation. Once landed, you can choose a new time or date, or cancel should you wish.
Our pricing is based on a per person, per experience basis and will differ per location. To find pricing information, simply select your game, click 'book now' and explore the different ticket prices and options.
Keen to give the gift of fun and games? We thought so! We have a range of gift card amounts available for purchase through of gift card page. The gift card must be purchased for the venue that the giftee intends to play the game at.
We offer General Admission (Ages 12+) and Junior (Ages 3-11) as our two standard tickets.
We offer discounted tickets Monday - Wednesday* on 60 minute experiences only for Students/Blue Light Card (UK) or Military/College Student (US).
*Subject to location.
If your group is below 6 you can pay for the additional members upon arrival or email our team to add on the additional players; if over the maximum per room we cannot guarantee availability for the additional guests. You can reduce players and receive a refund for the ticket up until 48 hours prior to your booking by emailing our team on [email protected]. We do not offer refunds for non arrivals.
Immersive Gamebox involves mild physical activity and does not require a specific level of fitness to play. Most disabilities and access requirements, including wheelchair access, can be accommodated for.
Some of our games are better suited to certain access requirements than others, so if you need advice, please get in touch before booking and we will help you choose on [email protected]. For any players with photosensitive conditions please be aware that our adventures contain digital projections that are a source of flickering light. Please contact us if you have any questions and we’ll be happy to discuss.
At this moment, we kindly request that no outside food be brought into our venues. We do provide catering options through external suppliers for parties, and we're happy to discuss those with you. However, we understand the importance of celebrating with a birthday cake! If you're planning to bring one, please reach out to your venue, and we'll explore the possibility of accommodating this special treat.
Most of our venues do not have separate bars, our new Shoreditch venue has a bar serving different drinks including soft drinks, cocktails, spirits and wine. However our venues without bars have drinks are available for purchase before, during and after your Immersive Gamebox experience.
Yes! You can order during your game and drink throughout!